Refund Policy

TierradeMiel Refund Policy

Last updated: 02/07/2024

At Tierra de Miel, we strive to provide high quality products and an exceptional shopping experience. Below we detail our Refund Policy:

1. Refunds for Non-Delivery:

We offer full refunds in the unlikely event that you do not receive your products. If 30 days have passed since the date of purchase and your products have still not been delivered, please contact us at Info@tierrademiel.com to initiate the refund process.

2. Refund Exclusions:

We do not offer refunds in the following cases:

Discounted Orders: Orders placed with promotional discounts or discount codes are not eligible for refund. This includes special sales, limited-time offers, and discounts applied during promotional events.

Dissatisfaction with the Product: We do not provide refunds for change of mind or dissatisfaction with the product. We encourage you to carefully review product descriptions and ensure you select the appropriate products before completing your purchase.

3. Refund Process:

To request a refund in the event of non-delivery, please contact our customer service team at Info@tierrademiel.com. You will need to provide the relevant order information and any additional documentation required to verify the situation.

4. Processing Time:

The refund process may take up to 14 business days after confirmation of eligibility. Once completed, you will receive an email notification with the refund details.

5. Contact:

For queries regarding refunds or any other concerns, please contact us at Info@tierrademiel.com

We appreciate your understanding and cooperation. At Tierra de Miel, we are committed to providing transparent and fair service to our valued customers.